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Your Trusted Customer Support Partner

Resolving issues and ensuring seamless transactions for you.

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Issue Resolution

Quickly solve your customer service issues today.

Efficiently reverse transactions with our expert support.

Fixing problems to enhance your experience.

Transaction Help
Customer Support

About Kokosend Services

At Kokosend, we provide self-service and customer support to resolve issues, reverse transactions, and fix customer problems efficiently and effectively.

A hand holds a smartphone displaying a screen with a customer support option. The screen features two distinct buttons for initiating chat support: one blue button labeled 'iMessage' and one green button labeled 'WhatsApp'. Text above the buttons reads 'Chat with us' followed by a description of the support options. A 'Dismiss' option is also present at the bottom.
A hand holds a smartphone displaying a screen with a customer support option. The screen features two distinct buttons for initiating chat support: one blue button labeled 'iMessage' and one green button labeled 'WhatsApp'. Text above the buttons reads 'Chat with us' followed by a description of the support options. A 'Dismiss' option is also present at the bottom.
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A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
A computer monitor displays a webpage from HelpDesk Heroes, featuring a contact address and email. Social media icons including Facebook, LinkedIn, Twitter, Instagram, and Pinterest are visible. The screen also shows a Trustpilot rating. A stack of cookies is partially visible at the bottom of the image, and part of a keyboard can be seen in the foreground.
A computer monitor displays a webpage from HelpDesk Heroes, featuring a contact address and email. Social media icons including Facebook, LinkedIn, Twitter, Instagram, and Pinterest are visible. The screen also shows a Trustpilot rating. A stack of cookies is partially visible at the bottom of the image, and part of a keyboard can be seen in the foreground.

Our Commitment to You

We are dedicated to ensuring customer satisfaction by addressing concerns, facilitating transactions, and providing reliable support for all your needs.

Customer Support Services

We provide self-service solutions and dedicated support for all your transaction issues.

A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
Issue Resolution Help

Get assistance with resolving issues quickly and efficiently for your transactions.

Transaction Reversal Aid

We help you reverse transactions smoothly and ensure customer satisfaction.

Problem Solving Support

Our team is here to fix any customer problems you may encounter promptly.

Kokosend resolved my issues quickly and efficiently. Their customer support is truly exceptional and reliable.

Koko Koko

A woman interacts with a digital check-in kiosk that features a tablet screen displaying a user's profile image and a 'Confirm' button. She seems to be verifying her identity or checking in for an event or appointment. The setting suggests a modern office or reception area.
A woman interacts with a digital check-in kiosk that features a tablet screen displaying a user's profile image and a 'Confirm' button. She seems to be verifying her identity or checking in for an event or appointment. The setting suggests a modern office or reception area.
A store checkout area with magazines and various small products displayed near the counters. Prominent magazine covers feature well-known figures. Self-checkout stations are visible with 'Express Checkout' signs. The area is well-lit, and a few signs indicate available services like an ATM.
A store checkout area with magazines and various small products displayed near the counters. Prominent magazine covers feature well-known figures. Self-checkout stations are visible with 'Express Checkout' signs. The area is well-lit, and a few signs indicate available services like an ATM.

★★★★★

Contact Us for Support

We're here to solve your issues and assist you promptly.

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A laptop displaying a website with a search bar at the top and several categorized icons for different services. The laptop is positioned on a light-colored desk in an indoor setting, with the focus on the screen contents and some blurred background elements.
Support

We resolve issues and assist our customers promptly.

Help

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support@kokosend.com

+254 100 100 100

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